FAQ

Learn more about White Fox Black Koi Candle Co.

How are White Fox Black Koi candles made?

White Fox Black Koi candles are hand-poured in small batches, using only the highest quality materials available. Our candles utilize 100% soy wax produced in the USA and hand-selected phthalate-free fragrances.

What makes soy candles so different from other types of candles?

Whereas many household-name candle companies choose to use paraffin wax – a derivative of the petroleum refining process – White Fox Black Koi chooses to use high quality soy wax produced from soy beans grown in the USA. Soy wax itself burns cleaner than it's petroleum-based counterpart; is denser and has a longer potential burn time; it is also naturally colorless, allowing us greater creative freedom when applying dyes to the product.

When do you release new fragrances?

Our goal is to have new fresh and compelling fragrances available a few times during the year as well as providing wonderful seasonal fragrances.

Where do you ship?

White Fox Black Koi currently ships only to the Contiguous United States of America. If you'd like additional details, please refer to the Shipping Information page.

What is your return policy?

We hope you're happy with your order, but if you have received the wrong item or just don't want it, you may return the unused candle within 30 days of receipt. If you'd like more information, please refer to the Return Policy page.

I'd like to sell White Fox Black Koi candles, do you have a reseller program or have a wholesale opportunities?

We would love to partner with retailers who are looking to provide their customers with high quality home fragrance selections. For more information, please refer to the Wholesale Inquiries page.

How do I get in touch?

If you'd like to learn more about White Fox Black Koi Candle Co., offer a suggestion, or get in touch for any other reason, please do contact us!